LinkedIn (2012 - Present)
It's been 5+ years at LinkedIn and I can't believe all the different experiences I've been apart of. Beginning on LinkedIn's "Team Money" designing their Premium subscription offerings, working on a variety of creative projects to promote premium values and features. After the first year I really wanted to challenge myself and find something bigger which was consumer facing; at the same time a recent incubator program (my team won) was ramping up. I joined the "Identity Team" which was in charge of building the profile, "who's viewed your profile" and "endorsements". My focus was to make sure member's look their best and guide them through the process of building a profile. During those two years I formed some of the closest bonds with my teammates (Jibran, Russ, Alexis, Udi etc..) and it really shaped the way I look at product development today.
And that kinda leads us to... today, where... for the past year I've been on the "Flagship Team" helping on the redesign (and totally re-engineering all of LinkedIn.com). To be honest, I had no idea the things that need to take place in order for that to go down smoothly with all considerations. You'd think... hay, it can't be that hard right? But when you keep in mind that it was under a year with the influx of new employees, features, research/test learnings, code/design iterations, etc... Things can get very messy. I was helping to partner on all 'entity' pages, lead the multi-app strategy, and piloted the first LinkedIn pattern library. A bridge between design and engineering (a set of naming conventions that were referenced with specific factors considered like i18n, accessibility and general best practices). Our team plans to launch Project Voyager (Native iOS/Android, MoWeb) in November and begin designing the desktop experience.
Design Systems (2016 –17)
TBD (this was a kickass year... lots to come)
Flagship Team projects (2015 –16)
Working with another talented designer Maria Iu... we set out to define the architecture of the Entities pages which included Company, Job, School, Articles, Groups, Showcase and Skill pages (which serve as the connecting graph between all LinkedIn nodes). We paired everything down to 'atoms' and 'molecules' which combined served different contextual 'cards' which helped members quickly understand the value.
We wanted to test a few things in front of our members prior to releasing...
1. Could members understand the different pages depending on the context and content rather than relying on specific templates/creative assets.
2. Does the new IA of navigation and content layout help... or hinder the ability to achieve their goal.
3. Lastly... our team was playing around with the idea of having "Highlights" would represent the best/most contextual insights and prompts to help members achieve their goals.
After running a couple interview sessions with our Research team we gathered all the best ideas/threw out the bad... and continued to iterate. Our team was faced with certain (shipping the app) deadlines that help guide the priority set in combination with the top requested insights. We also collaborated with the Enterprise team to bring rich premium insights...facing their own set of multi-app challenges.
This teams goal was somewhat simple... Promote the right apps to the right members at the right time. However, finding the right balance between organic discovery and promotional banners was a delicate balance. We knew in order to claim success we'd have to formulate a playbook to guide best practices and leverage all teams input to set standards.
- Personalization. Promote the right apps based on what the user is doing right now, their past behavior, and their intent.
- Seamless. Activation fit naturally within the member experience.
- Simple and Scalable. On-boarding and managing activation channels require minimal effort at scale.
- Static vs Dynamic Screenshots + Refreshed: http://screencast.com/t/zuuthWiagS
- First Native Splash in iOS Test: http://screencast.com/t/YWZlAjrRaD
We quickly ran a couple idea's passed management and began testing our experiments. We started with the simple idea that members wanted to know what their downloading and how it's relevant to their goal (ultimately driving value). We selected a high traffic channel and began to test light weight creatives which were often pulled from app store marketing pages (hence being agile - wasting no time before the *new* app shipped).
After weeks of conceptualizing, testing and iterating... we set forth to define a framework any team at LinkedIn could leverage to promote their app in a standardize fashion that helped establish best practices and minimized the on-boarding barriers. We also needed to align with the product launch of LinkedIn flagship app... project "Voyager", which required us to align aesthetically to fit into the UI (rather than standing out... as many promos do).
- Creative Matters. Superb execution makes a huge difference.... new splash is essentially the same as old splash but has a much more delightful design and animation. Result → +25% CTR.
- Personalization. Personalized nuggets in form of bolt-ons have been hugely successful (e.g. feed hero, +300% CTR).
- Efficient Frontier. Finely tuned targeting over shotgun approach to maximize activations.
Last but not least (project of 2015)... Working on the Pattern Library has been one of my most exciting and challenging projects to date. Pattern Library was solely born out of the need of aligning all the LinkedIn products as a holistic vision. LinkedIn has a history of building multiple experiences within different teams... which became problematic (each team silo'ing off develop their feature "better, faster, lighter"). We started gathering all the designers under a single 'war room' in order to align the product vision, user experience and interface. Keeping in mind how much growth the design team had over the past few years (from 15 to roughly 60+)... we divided our efforts across 3 campuses (San Francisco, Sunnyvale and Mountain View).
I began leading the pattern effort for "Project Voyager"... which required:
- Daily morning and evening stand up's (helped provide a status update to team while providing next steps, alignment efforts or patterns to be addressed).
- Assigning design leads for pattern consolidation/alignment while documenting questions, concerns, and specs.
- Working with front-end engineers to name, scale, prototype, and assisting to build.
Identity Team PROJECTS (2013 –15)
Presentation (.pdf): Design Sign-off for Exchange
Profile & New Profile Edit
Team Money PROJECTS (2012 –13)
Creating workflow tools to make social selling easier.
LinkedIn for Salesforce
Getting LinkedIn Data into Salesforce